"Unable to Create Staff Account" Error

April 20, 2020

For the last few days, we encounter a major glitch on Shopify. When we would transfer the store to you, you would get the staff invites email. However, when you tried to create an account it'd give you an error like this:

UPDATE: We did 4 test stores today. All 4transferred without any issues. If you've encountered this before try again. Otherwise, email us another email to use. Maybe its the store itself. If this is the case we'll create a new order (You won't be charged) in our store so we can try a new store.

If it goes directly to a login page & it's asking for your password. Most likely its because you have another store with the same password. Put that old store's password in. 

We've been in contact directly with Shopify since this issue came up. We are still troubleshooting it but here are some things you could try:

1) Just try again. Try in a Private Window. If you don't know how to do this, do a quick google search for your web browser & private/incognito mode. 

2) Send us an email Support@ecommbrands.co include the following;

  • Your order number
  • The email you typed
  • What browser you're using?
  • What OS you're using?
  • Mac or Windows?
  • Computer or Phone?
  • Alternative Email Address you can use

We'll constantly update this while we work with Shopify on this issue to solve it. 

It's annoying for us as well since we need to redo multiple-step with many stores every day.